[{"data":1,"prerenderedAt":277},["ShallowReactive",2],{"help-center-content":3},{"categories":4,"faqCategories":197,"error":276},[5,50,82,114,143,171],{"createBy":6,"createTime":7,"updateBy":8,"updateTime":9,"remark":10,"articleCount":11,"faqCount":11,"categoryId":12,"parentId":13,"categoryKey":14,"name":15,"faqName":16,"description":17,"icon":16,"color":16,"showInNav":18,"showInFaq":18,"showInLearning":19,"sortOrder":20,"status":19,"articles":21},"admin","2026-09-17T11:00:33+08:00","","2026-10-16T02:10:12+08:00","help_seed",4,1,0,"intro","Getting started",null,"Explore the map and find suppliers","1","0",10,[22,32,40,47],{"createBy":6,"createTime":7,"updateBy":6,"updateTime":23,"remark":24,"articleId":25,"articleType":26,"categoryId":12,"contentFormat":27,"title":28,"summary":8,"coverImage":16,"content":29,"author":30,"status":19,"viewCount":31,"sortOrder":20},"2026-10-16T02:10:14+08:00","help_en_20261016:article:1",16,"help_center","article","Find products and suppliers on the map","\u003Cp>Enter a product name or supplier name in the search field. A specific product term, such as Methanol or Star Pickets, helps you find relevant results. Add a grade, concentration, size or model when it matters to your purchase. You can also browse categories to discover products.\u003C\u002Fp>\u003Cp>Move or zoom the map to inspect a location. Select a marker to see the information available for that supplier or offer. A numbered cluster represents multiple results in a nearby area; zoom in or select the cluster to explore them. A map location is a sourcing reference. Confirm the actual production, stock and dispatch addresses with the seller.\u003C\u002Fp>","GoodsMap",6,{"createBy":6,"createTime":7,"updateBy":6,"updateTime":33,"remark":34,"articleId":35,"articleType":26,"categoryId":12,"contentFormat":27,"title":36,"summary":8,"coverImage":16,"content":37,"author":30,"status":19,"viewCount":38,"sortOrder":39},"2026-10-16T02:10:15+08:00","help_en_20261016:article:2",21,"Use filters to narrow your results","\u003Cp>Use Seller type to choose Factory, Trading or Stockist. Turn on Only Factory when you want results identified as factories. Use the available filters to narrow results by location, seller, minimum order quantity or relevant product features.\u003C\u002Fp>\u003Cp>Change one filter at a time if too few results appear. Clear unnecessary filters or broaden the search term to explore more options. Seller classifications describe the type of business shown in its profile; they do not, by themselves, establish product quality, stock availability or manufacturing capacity. Confirm important details directly.\u003C\u002Fp>",3,20,{"createBy":6,"createTime":41,"updateBy":6,"updateTime":41,"remark":42,"articleId":43,"articleType":26,"categoryId":12,"contentFormat":27,"title":44,"summary":8,"coverImage":16,"content":45,"author":30,"status":19,"viewCount":13,"sortOrder":46},"2026-10-16T09:34:37+08:00","help_en_20261016:article:3",130,"Understand prices and update times","\u003Cp>A priced marker shows a seller offer with its currency and unit. The displayed time indicates when the quote was posted or updated. It does not mean that the price has been independently checked or that stock remains available.\u003C\u002Fp>\u003Cp>Before comparing offers, check the specification, currency, unit, quantity, packaging and trade terms. A price per tonne cannot be compared directly with a price per drum unless the quantities are converted. Confirm the current price, validity and availability with the seller before committing. The Latest quotes panel on the homepage is a display of recent offers; use Hide to reveal the map beneath it and Latest quotes to show it again.\u003C\u002Fp>",30,{"createBy":6,"createTime":48,"updateBy":6,"updateTime":48,"remark":42,"articleId":49,"articleType":26,"categoryId":12,"contentFormat":27,"title":44,"summary":8,"coverImage":16,"content":45,"author":30,"status":19,"viewCount":13,"sortOrder":46},"2026-10-16T02:10:16+08:00",106,{"createBy":6,"createTime":7,"updateBy":8,"updateTime":9,"remark":10,"articleCount":51,"faqCount":31,"categoryId":11,"parentId":13,"categoryKey":52,"name":53,"faqName":54,"description":55,"icon":56,"color":16,"showInNav":18,"showInFaq":18,"showInLearning":19,"sortOrder":39,"status":19,"articles":57},5,"negotiation","Quotes & negotiations","Negotiation","Buy Now, Make an Offer and RFQs","🤝",[58,64,69,73,79],{"createBy":6,"createTime":7,"updateBy":6,"updateTime":59,"remark":60,"articleId":61,"articleType":26,"categoryId":11,"contentFormat":27,"title":62,"summary":8,"coverImage":16,"content":63,"author":30,"status":19,"viewCount":38,"sortOrder":20},"2026-10-16T02:10:17+08:00","help_en_20261016:article:4",23,"Submit a request for quotation","\u003Cp>Use Submit an RFQ when you need suppliers to quote against a requirement rather than purchase a specific offer. State the product, required specification, quantity and unit. Add packaging, delivery destination, preferred shipment timing and any documents you need.\u003C\u002Fp>\u003Cp>For example: Methanol, industrial grade, 20 MT, ISO tank, CIF destination port, shipment next month, SDS and COA required. Attach a specification sheet when useful and avoid including unrelated personal information. Review the information before submitting. An RFQ requests offers; it does not itself confirm a purchase. Review responses in your account and clarify any missing conditions.\u003C\u002Fp>",{"createBy":6,"createTime":41,"updateBy":6,"updateTime":41,"remark":65,"articleId":66,"articleType":26,"categoryId":11,"contentFormat":27,"title":67,"summary":8,"coverImage":16,"content":68,"author":30,"status":19,"viewCount":13,"sortOrder":39},"help_en_20261016:article:5",131,"Use Buy Now","\u003Cp>Open a priced offer and check the product specification, order quantity, unit, packaging and terms. Use Buy Now to proceed with the offer. Review the final confirmation carefully before submitting.\u003C\u002Fp>\u003Cp>If you do not select Delivery or Extra Requirements, the order follows the displayed offer and confirmation flow. If you select Delivery or add Extra Requirements, the seller must confirm the final price and conditions before the request can proceed. Do not treat an awaiting-confirmation request as a final agreed delivered price. Check the current status in your account and retain the confirmed terms.\u003C\u002Fp>",{"createBy":6,"createTime":70,"updateBy":6,"updateTime":71,"remark":65,"articleId":72,"articleType":26,"categoryId":11,"contentFormat":27,"title":67,"summary":8,"coverImage":16,"content":68,"author":30,"status":19,"viewCount":13,"sortOrder":39},"2026-10-16T02:10:18+08:00","2026-10-16T02:10:19+08:00",107,{"createBy":6,"createTime":41,"updateBy":6,"updateTime":74,"remark":75,"articleId":76,"articleType":26,"categoryId":11,"contentFormat":27,"title":77,"summary":8,"coverImage":16,"content":78,"author":30,"status":19,"viewCount":13,"sortOrder":46},"2026-10-16T09:45:33+08:00","help_en_20261016:article:6",132,"Use Make an Offer","\u003Cp>Choose Make an Offer when you want to propose a price or discuss conditions. Include your quantity, currency, unit, specification and delivery requirements so the seller can assess the proposal.\u003C\u002Fp>\u003Cp>Choose the selected seller if you want to negotiate only with that business. Choose Global Sellers if you want the requirement shared with relevant sellers. Multiple sellers may respond separately. Compare each response on the same basis and keep counteroffers clear. A proposed price or counteroffer is not an accepted deal until the required confirmation is completed. Check the latest agreed version before proceeding; earlier proposals may no longer apply.\u003C\u002Fp>",{"createBy":6,"createTime":71,"updateBy":6,"updateTime":80,"remark":75,"articleId":81,"articleType":26,"categoryId":11,"contentFormat":27,"title":77,"summary":8,"coverImage":16,"content":78,"author":30,"status":19,"viewCount":13,"sortOrder":46},"2026-10-16T02:10:20+08:00",108,{"createBy":6,"createTime":7,"updateBy":8,"updateTime":83,"remark":10,"articleCount":31,"faqCount":11,"categoryId":38,"parentId":13,"categoryKey":84,"name":85,"faqName":86,"description":87,"icon":88,"color":16,"showInNav":18,"showInFaq":18,"showInLearning":19,"sortOrder":46,"status":19,"articles":89},"2026-10-16T02:10:13+08:00","sourcing","Products & suppliers","Sourcing","Listings, seller types and business profiles","🔍",[90,95,98,103,106,111],{"createBy":6,"createTime":41,"updateBy":6,"updateTime":41,"remark":91,"articleId":92,"articleType":26,"categoryId":38,"contentFormat":27,"title":93,"summary":8,"coverImage":16,"content":94,"author":30,"status":19,"viewCount":13,"sortOrder":20},"help_en_20261016:article:7",133,"Understand products and priced listings","\u003Cp>A product entry helps you discover businesses associated with a product. It may contain a product title, supplier information, location and logo without an advertised price. Use the available seller contact details to ask about specifications and supply.\u003C\u002Fp>\u003Cp>A priced listing is a seller offer that includes a price and unit, together with the details supplied for that offer. Review its specifications and conditions before ordering. The existence of a product entry does not establish that the business currently has stock. Confirm the seller identity, availability and commercial terms directly.\u003C\u002Fp>",{"createBy":6,"createTime":80,"updateBy":6,"updateTime":96,"remark":91,"articleId":97,"articleType":26,"categoryId":38,"contentFormat":27,"title":93,"summary":8,"coverImage":16,"content":94,"author":30,"status":19,"viewCount":13,"sortOrder":20},"2026-10-16T02:10:21+08:00",109,{"createBy":6,"createTime":41,"updateBy":6,"updateTime":41,"remark":99,"articleId":100,"articleType":26,"categoryId":38,"contentFormat":27,"title":101,"summary":8,"coverImage":16,"content":102,"author":30,"status":19,"viewCount":13,"sortOrder":39},"help_en_20261016:article:8",134,"Add your business","\u003Cp>Choose Add your business and enter the seller name, business type and address. Use an accurate business name and choose Factory, Trading or Stockist according to the activity you perform. Check the selected map location before submitting.\u003C\u002Fp>\u003Cp>You can add a website, WhatsApp contact, business introduction and telephone where these fields are available. Publish only contact details that you are authorised to use and comfortable sharing. Explain the products and locations you actually serve. Do not claim certifications, production capacity or ownership that you cannot support. Keep your business profile current when your contact details or operating address changes.\u003C\u002Fp>",{"createBy":6,"createTime":96,"updateBy":6,"updateTime":104,"remark":99,"articleId":105,"articleType":26,"categoryId":38,"contentFormat":27,"title":101,"summary":8,"coverImage":16,"content":102,"author":30,"status":19,"viewCount":13,"sortOrder":39},"2026-10-16T02:10:22+08:00",110,{"createBy":6,"createTime":41,"updateBy":6,"updateTime":41,"remark":107,"articleId":108,"articleType":26,"categoryId":38,"contentFormat":27,"title":109,"summary":8,"coverImage":16,"content":110,"author":30,"status":19,"viewCount":13,"sortOrder":46},"help_en_20261016:article:9",135,"Add products and advertisements","\u003Cp>Select the relevant product before creating an advertisement. Check the full category path from L1 to L2 to L3, and use an existing matching product where possible. Describe the grade, concentration, size or model precisely.\u003C\u002Fp>\u003Cp>For a priced advertisement, specify the currency, price unit, minimum quantity, packaging, trade terms and relevant availability information. Use images you are authorised to publish that accurately show the product. Review all details before publishing and update or withdraw outdated offers. If the product is missing from the map, use Add a missing product and provide a clear proposed name and supporting details; this is separate from publishing a priced offer.\u003C\u002Fp>",{"createBy":6,"createTime":104,"updateBy":6,"updateTime":112,"remark":107,"articleId":113,"articleType":26,"categoryId":38,"contentFormat":27,"title":109,"summary":8,"coverImage":16,"content":110,"author":30,"status":19,"viewCount":13,"sortOrder":46},"2026-10-16T02:10:23+08:00",111,{"createBy":6,"createTime":7,"updateBy":8,"updateTime":83,"remark":10,"articleCount":11,"faqCount":115,"categoryId":51,"parentId":13,"categoryKey":116,"name":117,"faqName":118,"description":119,"icon":120,"color":16,"showInNav":18,"showInFaq":18,"showInLearning":19,"sortOrder":121,"status":19,"articles":122},2,"order","Orders & delivery","Order & Payment","Order updates and freight enquiries","📦",40,[123,129,135,140],{"createBy":6,"createTime":7,"updateBy":6,"updateTime":124,"remark":125,"articleId":126,"articleType":26,"categoryId":51,"contentFormat":27,"title":127,"summary":8,"coverImage":16,"content":128,"author":30,"status":19,"viewCount":38,"sortOrder":20},"2026-10-16T02:10:24+08:00","help_en_20261016:article:10",29,"Review order and request status","\u003Cp>Open your account to review your purchase requests, negotiations and orders. Check the latest status and any action requested from you. Requests awaiting a seller response or final price confirmation still require further action.\u003C\u002Fp>\u003Cp>Read the latest confirmed quantity, specification, price, delivery terms and extra requirements together. If you see conflicting versions, ask the seller to confirm the applicable version before proceeding. Keep relevant reference numbers and written confirmations. Contact support if a page or status appears incorrect, and include the reference and a description of what happened.\u003C\u002Fp>",{"createBy":6,"createTime":7,"updateBy":6,"updateTime":130,"remark":131,"articleId":132,"articleType":26,"categoryId":51,"contentFormat":27,"title":133,"summary":8,"coverImage":16,"content":134,"author":30,"status":19,"viewCount":115,"sortOrder":39},"2026-10-16T02:10:25+08:00","help_en_20261016:article:11",42,"Request a freight quote","\u003Cp>Choose Get freight quote and describe the shipment accurately. Include the pickup location, destination, product, quantity, packaging, gross weight and dimensions or container type. Give the intended shipping date and any special handling requirements.\u003C\u002Fp>\u003Cp>For chemicals or other regulated cargo, provide the applicable transport classification and supporting documents requested by the freight provider. Do not assume a general freight rate covers dangerous goods or special equipment. Ask which charges are included, which are excluded and how long the quote is valid. A freight enquiry does not reserve transport capacity or confirm a shipment until the responsible provider confirms the booking.\u003C\u002Fp>",{"createBy":6,"createTime":41,"updateBy":6,"updateTime":41,"remark":136,"articleId":137,"articleType":26,"categoryId":51,"contentFormat":27,"title":138,"summary":8,"coverImage":16,"content":139,"author":30,"status":19,"viewCount":13,"sortOrder":46},"help_en_20261016:article:12",136,"Clarify delivery and extra requirements","\u003Cp>Tell the seller exactly what you need before accepting final terms. Confirm the delivery address or port, named trade term, packaging, required documents, inspection requirements and expected timing. Explain whether special unloading equipment or site access is needed.\u003C\u002Fp>\u003Cp>If you add delivery or extra requirements during Buy Now, wait for the seller to confirm the final price. Review revised charges and conditions before accepting. When a shipment is delayed or goods arrive with an issue, contact the responsible seller or freight provider promptly and keep relevant photographs, documents and correspondence. Use Contact support for platform-related assistance without assuming that support controls the physical shipment.\u003C\u002Fp>",{"createBy":6,"createTime":130,"updateBy":6,"updateTime":141,"remark":136,"articleId":142,"articleType":26,"categoryId":51,"contentFormat":27,"title":138,"summary":8,"coverImage":16,"content":139,"author":30,"status":19,"viewCount":13,"sortOrder":46},"2026-10-16T02:10:26+08:00",112,{"createBy":6,"createTime":7,"updateBy":8,"updateTime":83,"remark":10,"articleCount":11,"faqCount":13,"categoryId":115,"parentId":13,"categoryKey":144,"name":145,"faqName":146,"description":147,"icon":148,"color":16,"showInNav":18,"showInFaq":18,"showInLearning":19,"sortOrder":149,"status":19,"articles":150},"account","Account & security","My Account","Sign in, email codes and account settings","👤",50,[151,157,163,168],{"createBy":6,"createTime":7,"updateBy":6,"updateTime":152,"remark":153,"articleId":154,"articleType":26,"categoryId":115,"contentFormat":27,"title":155,"summary":8,"coverImage":16,"content":156,"author":30,"status":19,"viewCount":11,"sortOrder":20},"2026-10-16T02:10:27+08:00","help_en_20261016:article:13",14,"Sign in or create an account","\u003Cp>Open Account or Log in. Choose Email Code Login or Password Login when available. Enter your email address carefully. For registration, provide the requested first name, last name and email details, then review the applicable terms and privacy notice before completing the process.\u003C\u002Fp>\u003Cp>For email code access, enter the latest code sent to your address. Never share the code with another person. For password access, enter your own credentials and use the available recovery option if you cannot sign in. Use an email address that you control and can continue to access for account messages.\u003C\u002Fp>",{"createBy":6,"createTime":7,"updateBy":6,"updateTime":158,"remark":159,"articleId":160,"articleType":26,"categoryId":115,"contentFormat":27,"title":161,"summary":8,"coverImage":16,"content":162,"author":30,"status":19,"viewCount":11,"sortOrder":39},"2026-10-16T02:10:28+08:00","help_en_20261016:article:14",13,"Resolve email code and sign in issues","\u003Cp>Check the email spelling and look in the spam or junk folder. Allow a short time for delivery before requesting another code. If you request a new code, use the most recent one and avoid repeated rapid requests.\u003C\u002Fp>\u003Cp>If a code has expired, request a new one. If password access fails, check keyboard settings and use the recovery option where available. If the issue continues, send support your account email, approximate time of the attempt and the error shown. Do not include your password or verification code in the message or screenshot.\u003C\u002Fp>",{"createBy":6,"createTime":41,"updateBy":6,"updateTime":41,"remark":164,"articleId":165,"articleType":26,"categoryId":115,"contentFormat":27,"title":166,"summary":8,"coverImage":16,"content":167,"author":30,"status":19,"viewCount":13,"sortOrder":46},"help_en_20261016:article:15",137,"Protect your account and contact details","\u003Cp>Use a unique password and keep access to your email account secure. Sign out on shared devices. Review unexpected messages carefully, especially those asking for a verification code, urgent payment or a change to bank details.\u003C\u002Fp>\u003Cp>Only publish business contact details that you are authorised to share. If you suspect unauthorised access, secure your email and change your password through the available account controls. Contact support with the relevant details. If payment instructions change, verify them with the known counterparty using an established contact method before acting.\u003C\u002Fp>",{"createBy":6,"createTime":158,"updateBy":6,"updateTime":169,"remark":164,"articleId":170,"articleType":26,"categoryId":115,"contentFormat":27,"title":166,"summary":8,"coverImage":16,"content":167,"author":30,"status":19,"viewCount":13,"sortOrder":46},"2026-10-16T02:10:29+08:00",113,{"createBy":6,"createTime":7,"updateBy":8,"updateTime":83,"remark":10,"articleCount":11,"faqCount":13,"categoryId":160,"parentId":13,"categoryKey":172,"name":173,"faqName":16,"description":174,"icon":16,"color":16,"showInNav":18,"showInFaq":18,"showInLearning":19,"sortOrder":175,"status":19,"articles":176},"security","Safety & reporting","Report listings, abuse or suspicious activity",60,[177,183,189,194],{"createBy":6,"createTime":7,"updateBy":6,"updateTime":178,"remark":179,"articleId":180,"articleType":26,"categoryId":160,"contentFormat":27,"title":181,"summary":8,"coverImage":16,"content":182,"author":30,"status":19,"viewCount":12,"sortOrder":20},"2026-10-16T02:10:30+08:00","help_en_20261016:article:16",17,"Check a supplier before proceeding","\u003Cp>Review the business name, location, business type and product information. Ask for the specification, current availability, supporting documents and complete commercial terms relevant to your purchase. Where appropriate, agree on samples, inspection or independent checks before placing a larger order.\u003C\u002Fp>\u003Cp>A map marker, listing, business type or profile is information for sourcing; it is not a substitute for your own assessment. Be cautious of unexplained inconsistencies, pressure to act immediately or requests to pay an unrelated party. Keep written records of important discussions and verify material changes directly with the counterparty.\u003C\u002Fp>",{"createBy":6,"createTime":7,"updateBy":6,"updateTime":184,"remark":185,"articleId":186,"articleType":26,"categoryId":160,"contentFormat":27,"title":187,"summary":8,"coverImage":16,"content":188,"author":30,"status":19,"viewCount":51,"sortOrder":39},"2026-10-16T02:10:31+08:00","help_en_20261016:article:17",54,"Report a listing or suspicious activity","\u003Cp>Use Report Abuse where available, or contact support with the listing or seller reference. Describe the issue clearly and provide the relevant page link, screenshots and dates. Explain whether the issue involves inaccurate information, unauthorised content, impersonation, spam or another concern.\u003C\u002Fp>\u003Cp>Provide only the evidence needed to explain the report. Remove unrelated personal, payment or confidential information from attachments. A report helps the team review the issue; it does not establish that a violation has occurred or promise a particular outcome. If you face an urgent situation outside the platform, contact the appropriate responsible service directly.\u003C\u002Fp>",{"createBy":6,"createTime":41,"updateBy":6,"updateTime":41,"remark":190,"articleId":191,"articleType":26,"categoryId":160,"contentFormat":27,"title":192,"summary":8,"coverImage":16,"content":193,"author":30,"status":19,"viewCount":13,"sortOrder":46},"help_en_20261016:article:18",138,"Report a technical problem","\u003Cp>Describe the page you opened, the action you took and what you expected to happen. Include the actual error, device type, browser and approximate time. Add a screenshot if it helps, after removing passwords, verification codes and private information.\u003C\u002Fp>\u003Cp>If the map does not load, try reloading the page and checking your connection. If the issue continues, tell support whether the rest of the website loads and copy any map error message. Do not repeatedly submit an order or request if you are unsure whether it succeeded; check your account for an existing record first.\u003C\u002Fp>",{"createBy":6,"createTime":184,"updateBy":6,"updateTime":195,"remark":190,"articleId":196,"articleType":26,"categoryId":160,"contentFormat":27,"title":192,"summary":8,"coverImage":16,"content":193,"author":30,"status":19,"viewCount":13,"sortOrder":46},"2026-10-16T02:10:32+08:00",114,[198,218,245,262,272,274],{"createBy":6,"createTime":7,"updateBy":8,"updateTime":9,"remark":10,"articleCount":11,"faqCount":11,"categoryId":12,"parentId":13,"categoryKey":14,"name":15,"faqName":16,"description":17,"icon":16,"color":16,"showInNav":18,"showInFaq":18,"showInLearning":19,"sortOrder":20,"status":19,"articles":199},[200,207,210,215],{"createBy":6,"createTime":41,"updateBy":6,"updateTime":41,"remark":201,"articleId":202,"articleType":26,"categoryId":12,"contentFormat":203,"title":204,"summary":8,"coverImage":16,"content":205,"author":30,"status":19,"viewCount":13,"sortOrder":206},"help_en_20261016:faq:24",144,"faq","Does a displayed price guarantee availability?","\u003Cp>No. Check the posting or update time, quote validity and seller terms. Ask the seller to confirm the current price and stock before proceeding.\u003C\u002Fp>",100,{"createBy":6,"createTime":208,"updateBy":6,"updateTime":208,"remark":201,"articleId":209,"articleType":26,"categoryId":12,"contentFormat":203,"title":204,"summary":8,"coverImage":16,"content":205,"author":30,"status":19,"viewCount":13,"sortOrder":206},"2026-10-16T02:10:38+08:00",120,{"createBy":6,"createTime":41,"updateBy":6,"updateTime":41,"remark":211,"articleId":212,"articleType":26,"categoryId":12,"contentFormat":203,"title":213,"summary":8,"coverImage":16,"content":214,"author":30,"status":19,"viewCount":13,"sortOrder":209},"help_en_20261016:faq:26",146,"Can I hide the Latest quotes panel?","\u003Cp>Yes. Select Hide to reveal the map underneath. Select Latest quotes to restore the panel. This panel is displayed on the homepage when you have not submitted a search.\u003C\u002Fp>",{"createBy":6,"createTime":216,"updateBy":6,"updateTime":216,"remark":211,"articleId":217,"articleType":26,"categoryId":12,"contentFormat":203,"title":213,"summary":8,"coverImage":16,"content":214,"author":30,"status":19,"viewCount":13,"sortOrder":209},"2026-10-16T02:10:40+08:00",122,{"createBy":6,"createTime":7,"updateBy":8,"updateTime":9,"remark":10,"articleCount":51,"faqCount":31,"categoryId":11,"parentId":13,"categoryKey":52,"name":53,"faqName":54,"description":55,"icon":56,"color":16,"showInNav":18,"showInFaq":18,"showInLearning":19,"sortOrder":39,"status":19,"articles":219},[220,225,229,234,237,242],{"createBy":6,"createTime":41,"updateBy":6,"updateTime":41,"remark":221,"articleId":222,"articleType":26,"categoryId":11,"contentFormat":203,"title":223,"summary":8,"coverImage":16,"content":224,"author":30,"status":19,"viewCount":13,"sortOrder":39},"help_en_20261016:faq:20",140,"How do I request a quote?","\u003Cp>Choose Submit an RFQ and enter your product, specification, quantity, packaging and destination. Include your preferred timing and required documents. Review and submit the request, then check your account for responses.\u003C\u002Fp>",{"createBy":6,"createTime":226,"updateBy":6,"updateTime":227,"remark":221,"articleId":228,"articleType":26,"categoryId":11,"contentFormat":203,"title":223,"summary":8,"coverImage":16,"content":224,"author":30,"status":19,"viewCount":13,"sortOrder":39},"2026-10-16T02:10:33+08:00","2026-10-16T02:10:34+08:00",116,{"createBy":6,"createTime":41,"updateBy":6,"updateTime":41,"remark":230,"articleId":231,"articleType":26,"categoryId":11,"contentFormat":203,"title":232,"summary":8,"coverImage":16,"content":233,"author":30,"status":19,"viewCount":13,"sortOrder":46},"help_en_20261016:faq:21",141,"How does Make an Offer work?","\u003Cp>Open a priced offer and propose your price and conditions. Send it to the selected seller or choose Global Sellers to reach relevant sellers. Review responses and counteroffers separately, and confirm the final terms before proceeding.\u003C\u002Fp>",{"createBy":6,"createTime":227,"updateBy":6,"updateTime":235,"remark":230,"articleId":236,"articleType":26,"categoryId":11,"contentFormat":203,"title":232,"summary":8,"coverImage":16,"content":233,"author":30,"status":19,"viewCount":13,"sortOrder":46},"2026-10-16T02:10:35+08:00",117,{"createBy":6,"createTime":41,"updateBy":6,"updateTime":41,"remark":238,"articleId":239,"articleType":26,"categoryId":11,"contentFormat":203,"title":240,"summary":8,"coverImage":16,"content":241,"author":30,"status":19,"viewCount":13,"sortOrder":105},"help_en_20261016:faq:25",145,"Why does my Buy Now request need seller confirmation?","\u003Cp>Delivery or Extra Requirements can change the final price and conditions. Wait for the seller’s confirmation and review the revised details before accepting.\u003C\u002Fp>",{"createBy":6,"createTime":243,"updateBy":6,"updateTime":243,"remark":238,"articleId":244,"articleType":26,"categoryId":11,"contentFormat":203,"title":240,"summary":8,"coverImage":16,"content":241,"author":30,"status":19,"viewCount":13,"sortOrder":105},"2026-10-16T02:10:39+08:00",121,{"createBy":6,"createTime":7,"updateBy":8,"updateTime":83,"remark":10,"articleCount":31,"faqCount":11,"categoryId":38,"parentId":13,"categoryKey":84,"name":85,"faqName":86,"description":87,"icon":88,"color":16,"showInNav":18,"showInFaq":18,"showInLearning":19,"sortOrder":46,"status":19,"articles":246},[247,252,254,259],{"createBy":6,"createTime":41,"updateBy":6,"updateTime":41,"remark":248,"articleId":249,"articleType":26,"categoryId":38,"contentFormat":203,"title":250,"summary":8,"coverImage":16,"content":251,"author":30,"status":19,"viewCount":13,"sortOrder":20},"help_en_20261016:faq:19",139,"What is the difference between a product and a priced listing?","\u003Cp>A product entry helps you find suppliers. A priced listing includes a seller’s offer, with its price, unit and terms. Check the specification and contact the seller to confirm current availability before proceeding.\u003C\u002Fp>",{"createBy":6,"createTime":195,"updateBy":6,"updateTime":226,"remark":248,"articleId":253,"articleType":26,"categoryId":38,"contentFormat":203,"title":250,"summary":8,"coverImage":16,"content":251,"author":30,"status":19,"viewCount":13,"sortOrder":20},115,{"createBy":6,"createTime":41,"updateBy":6,"updateTime":41,"remark":255,"articleId":256,"articleType":26,"categoryId":38,"contentFormat":203,"title":257,"summary":8,"coverImage":16,"content":258,"author":30,"status":19,"viewCount":13,"sortOrder":149},"help_en_20261016:faq:23",143,"How can I add my business?","\u003Cp>Choose Add your business, enter your seller name, business type and address, and check the map location. Add any optional business contact details you are authorised to publish, review your information and submit.\u003C\u002Fp>",{"createBy":6,"createTime":260,"updateBy":6,"updateTime":260,"remark":255,"articleId":261,"articleType":26,"categoryId":38,"contentFormat":203,"title":257,"summary":8,"coverImage":16,"content":258,"author":30,"status":19,"viewCount":13,"sortOrder":149},"2026-10-16T02:10:37+08:00",119,{"createBy":6,"createTime":7,"updateBy":8,"updateTime":83,"remark":10,"articleCount":11,"faqCount":115,"categoryId":51,"parentId":13,"categoryKey":116,"name":117,"faqName":118,"description":119,"icon":120,"color":16,"showInNav":18,"showInFaq":18,"showInLearning":19,"sortOrder":121,"status":19,"articles":263},[264,269],{"createBy":6,"createTime":41,"updateBy":6,"updateTime":41,"remark":265,"articleId":266,"articleType":26,"categoryId":51,"contentFormat":203,"title":267,"summary":8,"coverImage":16,"content":268,"author":30,"status":19,"viewCount":13,"sortOrder":121},"help_en_20261016:faq:22",142,"How do I request a freight quote?","\u003Cp>Choose Get freight quote and provide pickup and destination details, cargo description, quantity, packaging, weight and shipping date. Add any special handling requirements. Confirm included charges and booking conditions with the freight provider.\u003C\u002Fp>",{"createBy":6,"createTime":270,"updateBy":6,"updateTime":270,"remark":265,"articleId":271,"articleType":26,"categoryId":51,"contentFormat":203,"title":267,"summary":8,"coverImage":16,"content":268,"author":30,"status":19,"viewCount":13,"sortOrder":121},"2026-10-16T02:10:36+08:00",118,{"createBy":6,"createTime":7,"updateBy":8,"updateTime":83,"remark":10,"articleCount":11,"faqCount":13,"categoryId":115,"parentId":13,"categoryKey":144,"name":145,"faqName":146,"description":147,"icon":148,"color":16,"showInNav":18,"showInFaq":18,"showInLearning":19,"sortOrder":149,"status":19,"articles":273},[],{"createBy":6,"createTime":7,"updateBy":8,"updateTime":83,"remark":10,"articleCount":11,"faqCount":13,"categoryId":160,"parentId":13,"categoryKey":172,"name":173,"faqName":16,"description":174,"icon":16,"color":16,"showInNav":18,"showInFaq":18,"showInLearning":19,"sortOrder":175,"status":19,"articles":275},[],false,1793582172914]